Many first contacts come through this route.  It can be very difficult for individuals to contact helping services.  They do not know what response they may get; they may have concerns with regard to confidentiality; they may think they have to pay.

Skilful telephone work can allay many of the fears that individuals have, provide key information and facilitate that person's journey through the door of the agency. We will all have memories of when we have had to use the telephone to gain information and advice, and how the tone of a voice or manner can make you feel.

First impressions last, and we aim to ensure that like all of our services, our telephone response is warm, welcoming and non judgemental.